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It is a service that focuses on managing the company's current activities efficiently and in alignment with its strategic goals. The service aims to ensure operational continuity, process optimization, and control over the execution of daily tasks.

The operational management offer includes:

Operational planning:

• Planning of resources and processes that are necessary for the company's operations.
  This planning includes scheduling, resource allocation (personnel, materials, equipment), and identification of potential risks.
  Objective Ensuring that all resources are used optimally.

Production and process management, supervising and improving production or service processes:

• Analysis and optimization of production processes,
• Applying lean management or six sigma methodologies to eliminate waste and increase efficiency,
• Monitoring production quality and implementing improvements.

Human resource management, planning and managing employee teams, including task organization and activity scheduling:

• Motivating and developing operational teams to maximize productivity,
• Monitoring employee performance and implementing motivational tools.

Performance management, continuous monitoring of operational performance:

• Analysis of KPI (Key Performance Indicators) to assess the efficiency of individual processes,
• Auditing operational processes and identifying areas for improvement,
• Reporting operational results to management and implementing corrective actions when goals are not met.

Cost management, the objective is to optimize costs without compromising the quality of services or products.

• Controlling production, logistics, and other operational costs,
• Implementing cost-reduction strategies through automation, renegotiating supplier contracts, or introducing new technologies,
• Analyzing and monitoring the operational budget and verifying actual expenses against planned ones.

Technology and automation, leveraging new technologies to automate processes

• Implementing ERP (Enterprise Resource Planning) systems and software for production and logistics management,
• Using analytical and reporting tools to track key operational performance indicators,
• Identifying areas for automation in production and logistics processes, resulting in greater speed and reduced risk of errors.

Operational risk management, identifying and minimizing risks related to ongoing operations

• Assessing potential risks (e.g., supply delays, equipment failures, production downtime),
• Developing contingency plans to minimize the impact of potential problems,
• Monitoring compliance with legal and industry regulations.

Customer and supplier relationship management, building and maintaining good relationships with key stakeholders, such as suppliers and customers.

• Ensuring timely deliveries and order fulfillment,
• Responding quickly to customer needs and adjusting processes to meet their requirements,
• Ensuring a high level of customer satisfaction and service quality.

Continuous Improvement, regular evaluation of current operations and implementing improvements.

• The Kaizen approach, which promotes gradual, systematic improvement of operational processes.

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In summary

Operational management is crucial for the daily functioning of a company. It involves a wide range of activities aimed at ensuring that operations are efficient, profitable, customer-aligned, and in line with the company's strategic goals.